ABOUT YOUR REPAIR

If you have purchased our REPAIR SERVICE please complete the job form. Most repairs are usually turned around the same day in our workshop. It is very rare that this process may take a little longer. When your instrument Cluster has been repaired we will contact you for payment. Once the unit has been paid for in full we will return the item via Interlink (Next Day).

All replacement parts belong to Cartronix until paid for in full.

Around 99% of Instrument Clusters we see can be fixed without any problem. But occasionally they may be deemed beyond economical repair. In which case we will charge a £33.33 + vat test fee and the return carriage of £12.95 inc VAT. This fee will be wavered if you do not require the unit back.

WARRANTY

As from 1st July 2015 Cartronix are offering a *Lifetime Warranty as long as you own the vehicle (Not transferable). The Warranty covers the repair of your unit back to its original operating condition for any problems resulting from manufacturing or workmanship defects as long as you own the vehicle. All internal components replaced and labour performed by Cartronix are fully covered. Shipping, removal, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty. We do not pay for car hire or other means of transport if your vehicle is off of the road. If Cartronix determines the part is beyond repair, we will either provide a replacement unit, or refund the entire repair price, at our discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended. We do not cover any postage costs.

SHIPPING

When sending your package to us we strongly recommend that you add insurance to your package. Insurance is not free. We are not responsible for lost or damaged packages. Please also make sure you package your items very well and include contact details, fault details and signed job form.

We ship all instrument clusters back to you via Interlink.

MILEAGE CORRECTION DISCLAIMER

Adjusting a vehicles mileage is not illegal. It only becomes illegal if you knowingly sell the vehicle without disclosing the correction in the mileage reading. We will correct the mileage for the following reasons

A replacement cluster has been fitted and the mileage needs match the original cluster.
The mileage has become corrupt either by jump starting or by an electronic breakdown.
The reading was originally in KM and needs to be converted in MILES or vise versa.
A mileage disclaimer needs to be signed and proof of original mileage needs to produced before a correction can take place.

We will not take responsibility for any illegal activity. By accepting any of our services you agree to the terms on our legal disclaimer, please do not accept our services if you are not sure of the conditions. We DO NOT “CLOCK” motor vehicles if this is your intention please do not ask.

!!!Remember!!! Adjusting your odometer for personal gain is FRAUD. Do not ask us if that is your intention.